SAP Junior Analyst (Navy ERP)

Position Summary

Provides frontline help desk triage and direct operational support for end-users including command logistics personnel, purchase cardholders, travelers, and procurement officers, encountering labor distribution, timekeeping, internal project funds processing issues, resolving basic transactional blocks and purchase order anomalies.

Key Responsibilities

• Help Desk Operations: Monitor and manage the incoming support ticket queue; log issues thoroughly into the Issue Log within strict Service Level Agreements (4-hour response standard). Log, track, and manage tickets submitted to the help desk; provide prompt, courteous, and accurate technical advice.
• Transactional Troubleshooting: Resolve routine labor cost distribution errors, process timesheet defaults, and assist users with Personnel Number (PERNR) updates.
• Over-the-Shoulder Assistance: Deliver virtual one-on-one troubleshooting (via Microsoft Teams) to guide end-users through standard SAP accounting transactions.
• Ticket Escalation: Conduct initial root-cause analyses and escalate unresolved or systemic defects to Mid-Level and Senior Analysts.
• Procurement & Goods Receipt Triage: Correct routine purchase order (PO) discrepancies, guide users through goods receipt and acceptance validations, and resolve basic WAWF/DMLSS staging mismatches.
• Travel Voucher Support: Support command personnel with basic travel disbursement errors and accounting posting validations.
• Knowledge Sharing: Assist in updating frequently asked questions (FAQs) and standard quick-reference job aids.

Minimum Qualifications

• Experience: Minimum of one (1) year of direct hands-on experience with Navy ERP.
• Education: Bachelor's Degree from an accredited institution. (Two additional years of relevant experience may substitute for the degree).
• Functional Knowledge: Practical familiarity with Navy ERP labor scheduling, timekeeping, funds distribution screens and T-codes, procurement workflows, purchase orders, or travel accounting entries.

Additional Candidate Requirements

• Clearance Verification: Confirmation of U.S. Citizenship and status of active DoD Tier 3 (Secret) adjudication in DISS.
• Availability: Ability to support the 20% onsite cadence at client site in Northern Virginia. Potential for limited travel.
• Technical Productivity Suite: High proficiency with Microsoft Office (Excel, Word, PowerPoint), Microsoft Visio, and Microsoft Teams.
• Modern Technologies: Experience or familiarity with business process automation tools (Power BI, Power Automate, and emerging enterprise AI technologies) is highly desired.